WHERE WE SHIP
Dandelion Eco Store currently ships to all residential and commercial addresses in Australia, including post office boxes. Located in Fremantle, Western Australia, our business has great shipping rates for customers in the Perth Metro area and South West Western Australia, plus competitive shipping rates Australia wide. Please contact us if you require international shipping and we will arrange a shipping price for your parcel.
HOW IT WORKS
We engage Australia Post and a number of Australian couriers, to make sure our valued customers can get the best possible shipping rate, wherever you live. Use the shipping calculator on our cart page to calculate the best available price for your order. Shipping costs are calculated based on the postcode and suburb of the delivery address. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping and handling costs may vary depending on the rates offered by our shipping carriers and the promotions we may run.
We do our very best to provide fast, economical shipping to our customers.
FLAT RATE & FREE SHIPPING
We have great 'Flat Rate' & 'Free Shipping' options available for customers shipping to most destinations* in Australia for parcels weighing up to 25kg. As we are a Perth based company, our Flat Rate and Free Shipping rates are available in two zones: "Perth Metro' and 'Australia Wide*'. Charges & eligibility conditions for our free and flat rate shipping rates options are as follows:
PERTH METRO AREA (Yanchep to Mandurah)
A Flat Rate of $10 will be available for customers spending between $1 - 49
Free Shipping will be available for customers spending over $50
A Flat Rate* of $15 will be available for customers spending between $1 - 299
Free Shipping* will be available for customers spending over $300
*please note there are a number of postcodes in rural and regional Australia that are not eligible for flat rate or free shipping. Please refer to the list below of postcodes which are excluded from free & flat rate shipping:
0822 0852 0872 0880 0885 0886 2627 2628 2630 2631 2632 2633 2890 2898 2899 3697 3699 3701 3705 3707 3708 3709 3740 3741 3893 3895 3896 3898 3900 4025 4183 4184 4411 4412 4413 4414 4415 4416 4417 4418 4419 4420 4422 4423 4424 4425 4426 4427 4428 4454 4455 4461 4462 4465 4467 4468 4470 4471 4472 4474 4475 4477 4478 4479 4480 4481 4482 4486 4487 4488 4489 4490 4491 4492 4493 4494 4496 4497 4498 4581 4612 4613 4702 4707 4709 4714 4715 4716 4717 4718 4719 4721 4722 4723 4724 4725 4726 4727 4730 4731 4732 4733 4735 4736 4741 4743 4744 4745 4746 4756 4757 4801 4803 4804 4816 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4871 4872 4873 4874 4875 4876 4890 4891 4892 4895 5220 5221 5222 5223 5690 5733 6161 6434 6443 6727 6728 6731 6789 6799 7255 7256 7257
RURAL & REGIONAL AUSTRALIA
No matter where you are we will have a shipping rate for you and it will be the best available. Use the shipping calculator on our cart page to calculate the best available price for your order. Order online then relax as we’ll do the shopping for you.
TRACKING & INSURANCE
Dandelion Eco Store uses multiple courier delivery options to ensure our customers get the best delivery price for their location and parcel size. Regardless of the payment method you choose, tracking is included in the cost of all parcels that are delivered. You will receive a shipping confirmation with tracking information once your order ships. Insurance for damage in transit and lost parcels is included for all deliveries.
AUTHORITY TO LEAVE
On the cart page, immediately prior to entering the checkout, you will see an option to authorise your parcel to be left at your premises if not home. Please tick the box to make this authorisation and use the box below to add any extra instructions, if applicable, for where you would like your parcel to be left, for example ‘under the table by the door’. Authorising to leave your parcel is a handy option if your delivery method is via our courier company as it negates the need for you to arrange for redelivery. Please note: Should you choose the option ‘authority to leave’, your lost parcels insurance coverage ends once we have confirmation that your parcel has been left at your premises.
LOCAL PICK UP
For shoppers living nearby we also have a no cost in-store pickup option available from our Dandelion Eco Store stall at Growers Green Farmer’s Market every Sunday 8am - 12noon, located at 171 Lefroy Rd, Beaconsfield, Western Australia 6162. We love meeting our customers and you’ll love Growers Green Farmers Market!
Please select in-store pickup as you go through the checkout and wait for email confirmation before coming to collect your order. When you come to collect your order please bring with you a printed copy of the order you placed with us OR an email copy on a mobile device or laptop OR your photo ID. If you are sending someone else to collect your order, please email us with the name of the person and your authorisation for us to hand your order to them. This person will also need to show photo ID when they collect the parcel.