TERMS & CONDITIONS
We may amend these terms and conditions from time to time, without notice. Any changes made after you have placed an order will not affect the order, unless such changes have been required by law.
You must be over 18 years of age to purchase any items displayed on this website.
All of our prices are in Australian dollars (AUD) and include GST when shipped to an Australian shipping address.
CUSTOMER SERVICE POLICY
Dandelion Eco Store will endeavour to make sure that all the products we list on our site are currently in stock. In the event that an ordered item is unavailable we will contact you by email or phone as soon as possible to notify you of the lead time for fulfillment of your item. In this circumstance we will offer you the option to cancel the order in return for a full refund, OR to remove the item from your order (we will refund item), OR arrange for the item to be shipped separately, as a separate shipment, as soon as it is back in stock.
All our products are covered under the manufacturer’s warranty for manufacturing defects but not for accidental damage. Please contact us direct to facilitate any warranty issues.
RETURNS & EXCHANGES POLICY
Our items come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Subject always to Australian Consumer Law, we reserve the right to refuse a refund, exchange or order cancellation.
Dandelion Eco Store will be happy to accept returns on the following conditions:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
As per Australian consumer guidelines, faulty items will either be replaced/refunded or given a store credit (if you prefer) in place of the item(s). If a product is faulty you are required to contact us within 48 hours of receiving of your parcel. After the 48-hour period, any faults will fall under the manufacturer’s warranty.
Please note that unless a product is faulty that you are required to cover the cost of shipping shipping of the product(s) to Dandelion Eco Store and for the replacement product to be sent to you. Please read the instructions regarding “Returning Products in 3 Simple Steps” in our Returns & Exchanges page carefully to ensure compliance with our terms.
Dandelion Eco Store’s maximum liability to you for products purchased from this site shall be limited to the refund of the purchase price or store credit. To the fullest extent permitted by law, we will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise.
Please note our full Shipping and Delivery information here. Shipping costs are calculated based on the postcode and suburb of the delivery address. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping cost can also be calculated using the shipping estimator on the cart page before entering the checkout, by entering the postcode and suburb for delivery. We offer FREE & FLAT RATE Shipping options to many areas across Australia, with a number of exclusions for postcodes in some remote and regional areas. Please see our shipping page for the list of postcode exclusions.
TRACKING & INSURANCE
Dandelion Eco Store uses a number of courier delivery options to ensure our customers can get the best delivery price for their location and parcel size. Regardless of the payment method you choose, tracking is included in the cost of all parcels that are delivered. Insurance for damage in transit and lost parcels is included for all deliveries.
Please note: Should you choose the option ‘authority to leave’, your lost parcels insurance coverage ends once we have confirmation that your parcel has been left at your premises. Please see our shipping page for more information.
Dandelion Eco Store currently ships to all residential and commercial addresses in Australia, including post office boxes. Please contact us if you require international shipping and we will arrange a shipping price for your parcel.
PAYMENT & SECURITY POLICY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
USERNAME & PASSWORD
Dandelion Eco Store considers registration information private, and maintains that the security of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.
Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable steps have been taken to ensure the accuracy of information provided, Dandelion Eco Store can’t verify the findings and materials which are produced by third parties and included within this website. We recommend you consult a healthcare professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding a medical condition.
Dandelion Eco Store aims to provide up-to-date pictures of the goods we sell. All images used on this site are representations for your information only and at times, the picture of the products may differ from the goods actually supplied to you. Dandelion Eco Store recommends that you read the Labels on Goods carefully before consumption.
In the event that Dandelion Eco Store has mistakenly listed an incorrect price, we reserve the right to refuse or cancel any orders placed for that product listed at the incorrect price. Dandelion Eco Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dandelion Eco store shall issue a credit to your credit card account in the amount of the incorrect price.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Dandelion Eco Store is not liable for any direct, indirect, special, exemplary or other damages that result from the use of, or the inability to use, the products on this website or the performance of any of the products sold through it.
These Terms and Conditions remain effective even if terminated by either party. Dandelion Eco Store reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of www.dandelionecostore.com with or without notice, subject to applicable law. You agree that any termination of your access to www.dandelionecostore.com may be effected without prior notice, and acknowledge and agree that your registration and all related information may be deactivated or deleted, and bar you from any further access to such information or the site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
These Terms and Conditions are governed by the law in force in the State of Western Australia, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Western Australia and courts of appeal from them for determining any dispute concerning the Terms and Conditions.
These Terms and Conditions were last updated on 23 May 2016.